Returns
We want you to feel confident shopping with Xtrait Perfumery. Eligible items may be returned within 30 days of delivery, subject to the conditions below.
To begin a return, please contact us at kevin@xtraitperfumery.com with your order number and the item you would like to return. Returns must be approved before they are shipped back to us. Items sent back without return approval may be refused or delayed.
Online returns must be initiated through Xtrait Perfumery customer service. Online orders may not be returned to the storefront unless we approve the in-store return in advance.
Return Eligibility
Full-size fragrance products may be returned within 30 days of delivery if they are in their original packaging and are returned with all components, including caps, boxes, and any included inserts or accessories.
Unopened items that are sealed, unused, and in resalable condition are eligible for a refund, less any non-refundable shipping charges.
Opened or used fragrance items cannot be returned. For hygiene and safety reasons, we only accept returns of unopened items that are in their original, sealed condition. Any item that has been opened, sprayed, or used is not eligible for return or refund.
Final Sale Items
All samples are final sale and cannot be returned or exchanged, unless we sent the wrong item or the item arrived damaged or defective.
The following items are also final sale and are not eligible for return or exchange:
Sample vials, sample orders, and sample-based products
Items marked “Final Sale” or “As Is”
Custom, special-order, or made-to-order items
Items damaged after delivery through misuse, improper storage, or normal wear
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect item, damaged item, or defective item.
If we provide a prepaid return label, the cost of the return label will be deducted from your refund unless the return is due to our error. Original shipping charges are non-refundable.
We recommend using a trackable shipping method and securely packing all returns. Xtrait Perfumery is not responsible for return packages that are lost, damaged, or delayed in transit.
COD returns are not accepted.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method used for the online order.
Refunds may take several business days to appear, depending on your bank or payment provider. Original shipping charges are non-refundable, and customers remain responsible for the cost of return shipping.
Exchanges and Store Credit
We may offer an exchange or store credit when available. If the item you want is out of stock, we may issue store credit or a refund according to this policy.
Damaged, Defective, Lost or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us at kevin@xtraitperfumery.com within 7 days of delivery with your order number and photos of the item and packaging.
If we confirm that the item was damaged, defective, or incorrect, we will make it right by offering a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.
Once your order has been delivered by the shipping carrier and confirmed as delivered, Xtrait Perfumery is not liable for the shipment. If you experience any issues after delivery, please contact us within 2 business days.
Questions
For return questions, contact us at:
Xtrait Perfumery
kevin@xtraitperfumery.com
968A Farmington Avenue, West Hartford CT 06107